Terms and Conditions
MATERIALS
All our pieces are handmade and produced in Portugal mainly with Silver 925, Silver 925 gold plated or by order in 18CT gold.
WARRANTY
According to the legislation in Portugal, all articles are guaranteed for 2 years.
This guarantee does not cover damages caused by the lack of precaution and improper use (eg, signs of use, marks or damages due to incidents, exposure to creams, perfumes, pool or sea water, etc.). Also, the disappearance of the gold plating, conditioned by the natural PH of each skin is not included in the guarantee.
PRICES
The brand reserves the right to modify any information including the price of the jewellery as well as to carry out the promotional campaigns programmed in its annual marketing plan. In case a product is out of stock, the brand has the right to cancel an order and reimburse the full value of the order to the customer.
EXCHANGE AND RETURNS
Exchange
We accept exchange items within 14 days maximum from the date of purchase.
To be eligible for exchange, the customer should email us within 14 days of receiving the piece to info@annaraidi.com indicating the piece to exchange and the proof of payment.
Exchange will only be accepted once the item has been returned in its original condition and packaging and upon presentation of a proof of payment. Items can be exchanged for another piece of the same value or higher after paying the shipping costs.
Once the item is received and inspected by our team, we will inform the customer by email if his request for exchange was accepted for replacement and how to proceed.
Please note that if the tests made by our quality control team prove that the item was already used, modified or damaged, we will not accept the exchange. The customer will be notified that the item was not accepted and it will be shipped back to them.
We are not responsible for returned items lost in the mail or customs, so please collect your tracking information for good measure.
We do not offer free returns or pre-paid labels. Please note that for made to measure or custom-made products cannot be exchanged.
Returns
We don´t accept Returns.
PAYMENTS
The available methods of payment are:
Paypal
Credit Card
MB WAY
Referência Multibanco
SHIPPING
As most of our pieces are handmade or custom made, please allow 14-21 working days for production + the shipping time.
The shipping cost varies depending on the country of delivery. The shipment are sent through CTT ( Correios de Portugal ). The cost and time of shipping are as per the following:
Portugal (mainland Portugal and Islands): 4€, up to 5 working days
European Union: 8€, up to 7 working days
Rest of the world: 15€, the shipping time depends on the country where you make your order due to the fact that some countries might be subject to customs charges which we are not responsible for.
RIGHT OF FREE RESOLUTION
The deadline for exercising the Free Resolution right ends 14 days after the purchase of the piece. The resolution decision must be communicated by e-mail to: info@annaraidi.com, accompanied by the buyer's data.